Slack Setup & Getting Started Guide

This guide will help you get started with Slack, our primary communication and collaboration tool that you’ll use every day to stay connected with your team. Slack is where we send direct messages, join channels, share files, and collaborate in real time, making it the hub for nearly all our internal communication. Even if you’ve never used Slack before, you’ll be chatting with colleagues, sharing ideas, and staying informed in no time – think of it as a combination of texting, email, and a virtual office space, all in one convenient platform.

Getting Your Invitation

What to Expect: You'll receive an invitation email from Slack with a subject line like: "Milos Antic has invited you to work with them in Slack"

The invitation email includes:

• A button to join the Acadia workspace
• A brief explanation of what Slack is and how it will help you collaborate with the team

Setting Up Your Slack Account

Step 1: Accept the Invitation Click the invitation link in the email. This will take you to Slack's signup page for the Acadia workspace.

Step 2: Create Your Account

• Use your firstname.lastname@acadia.io email address to create your account
• If you're using Google SSO (recommended), you won't need to set a separate password
• If setting up manually, choose a secure password

Step 3: Complete Your Profile

• Add your name and upload a profile photo (this helps teammates recognize you)
• Fill in any other profile details you'd like to share

Step 4: Join Default Channels You'll be automatically added to essential channels like:

• #acadia-general – Company-wide announcements and discussions
• #acadia-community – A space to celebrate teammates, share birthday wishes, and strengthen our sense of community
• #acadia-urgent – urgent issues

How to Log In to Slack

Recommended Method (Google SSO):

1. Go to https://slack.com/signin
2. Enter the workspace name: Acadia
3. Click "Continue with Google"
4. Log in using your firstname.lastname@acadia.io email account

Alternative Method:

1. Go to https://slack.com/signin
2. Enter the workspace name: Acadia
3. Enter your email and password manually

Pro Tip: Download the Slack desktop app or mobile app for easier access and better notifications!

Getting Started with Slack

Understanding Channels:

• Channels (marked with #) are like chat rooms for specific topics, teams, or projects
• Join channels relevant to your work or interests
• Channel names usually indicate their purpose (e.g., #tech-support, #project-alpha)

Direct Messages (DMs):

• Use DMs for private, one-on-one conversations
• You can also create group DMs with multiple people

Basic Communication Tips:

Getting Someone's Attention:

• Type @name to mention someone and send them a notification
• Use @channel to notify everyone in a channel (use sparingly!)
• Use @here to notify only people currently online in a channel

Sharing and Collaborating:

• Drag and drop files directly into messages
• Share links by pasting them – Slack will often show a preview
• Use the search bar at the top to find old messages, people, or files

Customizing Your Experience:

• Click on your profile picture to access Settings
• Customize your notification preferences so you're not overwhelmed
• Set your status to let others know when you're available, in a meeting, or away

Essential Slack Etiquette

Channel Best Practices:

• Keep conversations in relevant channels
• Use thread replies (hover over a message and click the speech bubble) for follow-up discussions
• Check if your question has been asked recently before posting

Communication Style:

• Be clear and concise in your messages
• Use emojis and reactions to acknowledge messages quickly
• It's okay to send multiple short messages instead of one long one

Getting Help & Support

Need Assistance? If you have questions about Slack or need technical help:

• Quick Help: Check the Acadia Helpdesk App

Slack Learning Resources:

• Slack has built-in tutorials and help documents
• Don't hesitate to ask colleagues for tips – everyone's happy to help!

Welcome to the Acadia.io team! We're excited to have you join our Slack community and look forward to collaborating with you.

Asana Setup & Getting Started Guide

This guide will help you get started with Asana, our project management tool that helps us stay organized, collaborate effectively, and keep track of all our work in one place. Asana is a work management platform where we organize projects, assign tasks, set deadlines, and track progress, making it easy for teams to collaborate efficiently and stay on top of their work. Even if you’ve never used a project management tool before, we’ll walk you through everything step by step – think of it as a digital workspace where all our projects and tasks live, so everyone knows what needs to be done and when.

Getting Your Invitation

What to Expect: You'll receive an email from Asana with a subject line like: "You now have access to Asana Enterprise"

The invitation email includes:

• A button to accept the invitation
• A brief explanation of what Asana is
• A link to Asana guide

Setting Up Your Account

Step 1: Accept the Invitation Click the invitation button in the email. This will take you to Asana's signup page.

Step 2: Complete Your Profile

• Set up your profile with your name and a photo (optional but helpful for team recognition)
• Follow the prompts to join the Acadia.io Asana workspace

Step 3: Access Your Teams and Projects

• Once your account is created, you'll automatically gain access to public teams and projects
• If you need access to specific private projects, your manager will add you manually
• You can start using Asana immediately after setup

Getting Help & Support

Need Assistance? If you have any questions about Asana or run into technical issues, don't hesitate to reach out:

• IT Support Channel in Slack: Acadia Helpdesk

Our IT support team is here to help you get comfortable with all our tools, including Asana.

Welcome to the team! We're excited to have you on board and look forward to collaborating with you through Asana.

LastPass Setup & Getting Started Guide

This guide will help you get started with LastPass, our company's password management tool, which securely stores all your login credentials in one encrypted vault. LastPass helps keep all your work accounts safe by generating strong, unique passwords for each account, automatically filling them in when you log in, and keeping everything synchronized across your devices. Even if you’ve never used a password manager before, you’ll be protecting your accounts like a pro in no time – just think of it as a secure digital wallet for all your passwords, where you only need to remember one master password to access everything else.

Getting Your Invitation

What to Expect: You'll receive an invitation email from LastPass with a subject line like: "LastPass account created"

The invitation email includes:

• A button to accept the invitation Activate LastPass
• Your username: firstname.lastname@acadia.io  and activation code
• Explanation what is LastPass 

Setting Up Your LastPass Account

Step 1: Accept the Invitation Click the invitation link in the email. This will take you to LastPass's signup page.

Step 2: Create Your Account

• Use your firstname.lastname@acadia.io email address to create your account
• Create a strong master password (this is the only password you'll need to remember!)
• Your master password should be long, unique, and something only you know
• Consider using a passphrase like "BlueMountain$Coffee92!" instead of a complex short password

Step 3: Complete Your Profile

• Enable multi-factor authentication (MFA) for extra security
• Download the LastPass browser extension for your preferred browser

Step 4: Access Company Shared Folders You'll automatically gain access to shared company passwords and resources organized in folders relevant to your role.

How to Access LastPass

Browser Extension (Recommended):

• Install the LastPass browser extension for Chrome, Firefox, Safari, or Edge
• Click the LastPass icon in your browser toolbar to access your vault
• The extension will automatically detect login forms and offer to fill them

Web Access:

• Go to https://vault.lastpass.com
• Log in with your firstname.lastname@acadia.io email and master password

Mobile Access:

• Download the LastPass mobile app for iOS or Android
• Log in with your credentials to access passwords on your phone or tablet

Getting Started with LastPass

Understanding Your Vault:

• My Vault – Your personal passwords and secure notes
• Shared Folders – Company passwords shared with your team or department
• Security Challenge – Shows you which passwords need updating

Adding New Passwords:

• When you create new accounts, LastPass will offer to save the login details
• Click "Save" when prompted to add passwords to your vault
• LastPass can generate strong passwords for new accounts automatically

Using Saved Passwords:

• When you visit a login page, LastPass will offer to fill in your credentials
• Click the LastPass icon or use the auto-fill suggestion
• For shared company accounts, select the appropriate login from the dropdown

Essential LastPass Features

Password Generator:

• Use the built-in generator to create strong, unique passwords
• Customize length and character types based on site requirements
• Never reuse passwords across different accounts

Secure Notes:

• Store sensitive information like software licenses, WiFi passwords, or security codes
• Use the secure notes feature for non-login sensitive data

Security Dashboard:

• Regular check your Security Challenge score
• Update weak, old, or reused passwords as recommended
• Monitor for compromised passwords and take action when needed

Sharing Passwords Safely:

• Use LastPass sharing features instead of sending passwords via email or chat
• Share individual passwords or create shared folders for team access
• Shared passwords are automatically updated for all team members

Best Practices for Password Security

Master Password Tips:

• Never share your master password with anyone
• Don't write it down in unsecured locations
• Consider using a passphrase that's memorable but secure

General Security:

• Let LastPass generate passwords for new accounts
• Don't save personal passwords in your work LastPass account
• Log out of LastPass when using shared computers
• Keep your browser extension updated

Company Policy:

• Use LastPass for all work-related accounts and passwords
• Don't share company passwords outside of LastPass sharing features
• Report any suspicious activity or security concerns immediately

Getting Help & Support

Need Assistance? If you have questions about LastPass or need technical help:

IT Support in Slack: Acadia Helpdesk

BlueDot Setup & Getting Started Guide

This guide will help you get started with Bluedot, our AI-powered meeting assistant that automatically records, transcribes, and summarizes meetings directly from your browser without disrupting the conversation. Bluedot works seamlessly across platforms like Zoom, Google Meet, and Microsoft Teams, making it the perfect tool for capturing important discussions and action items. Even if you’ve never used an AI meeting assistant before, you’ll be creating professional, organized meeting summaries effortlessly – think of it as your personal meeting secretary that never misses a detail.

Getting Your Invitation

What to Expect: You'll receive an invitation email from Bluedot with a subject line like: "milos.antic@acadia.io invited you to join Acadia IO on Bluedot"

The invitation email includes:

• A button to accept the invitation and join the Acadia workspace
• A brief explanation of what Bluedot is and how it will help you capture and organize meeting content

Setting Up Your Bluedot Account

Step 1: Accept the Invitation Click the invitation link in the email. This will take you to Bluedot's signup page for the Acadia workspace.

Step 2: Create Your Account

• Use your firstname.lastname@acadia.io email address to create your account
• Set up your profile with your name and any relevant details
• Complete the initial account verification process

Step 3: Install the Chrome Extension

• Important: Bluedot requires the Chrome browser extension to function
• Click "Add to Chrome" when prompted during setup
• Grant necessary permissions for audio capture and meeting detection
• The extension icon will appear in your browser toolbar

Step 4: Configure Your Settings

• Set your preferred language (supports 100+ languages)
• Choose your default AI model (Claude or GPT-4)
• Configure basic meeting preferences and notifications

How to Use Bluedot

Starting a Recording:

• Join your meeting as usual (Zoom, Google Meet, Microsoft Teams, etc.)
• Click the Bluedot extension icon in your Chrome toolbar
• Click "Start Recording" to begin capturing the meeting
• Bluedot works discreetly in the background without joining as a participant

During the Meeting:

• Bluedot automatically transcribes speech in real-time
• No need to take manual notes – focus on the conversation
• The extension shows a small indicator that recording is active

After the Meeting:

• Bluedot automatically generates meeting summaries and action items
• Access your recordings and transcripts in the Bluedot dashboard
• Review, edit, and share summaries with your team

Key Features You'll Love

Bot-Free Recording:

• Captures audio directly from your browser without disrupting meetings
• No "Bluedot has joined the meeting" notifications
• Completely discreet and professional

AI-Powered Summaries:

• Automatically generates structured meeting summaries
• Identifies action items, decisions, and follow-ups
• Creates speaker-labeled transcripts for easy reference

Multi-Language Support:

• Transcribes meetings in 100+ languages
• Perfect for international team calls and diverse workplaces

Getting Started - Your First Meeting

Before Your First Meeting:

1. Ensure the Chrome extension is installed and active
2. Test your setup with a short practice recording
3. Familiarize yourself with the dashboard layout

During Your First Meeting:

1. Click the Bluedot extension icon
2. Click "Start Recording"
3. Let Bluedot work in the background while you focus on the meeting
4. Click "Stop Recording" when the meeting ends

After Your First Meeting:

1. Go to the Bluedot dashboard to view your recording
2. Review the automatic transcript and summary
3. Edit any speaker names or correct transcription errors if needed
4. Share the summary with meeting participants

Advanced Features

Editing Tools:

• Edit recordings and transcripts directly in the dashboard
• Correct speaker labels and refine summaries
• Add additional notes or context after meetings

Team Integrations:

• Slack: Automatically share summaries in relevant “slack” channels
• Google Drive: Save meeting notes to shared folders
• Other Tools: Connect with Notion, HubSpot, Salesforce, and more

Automation Rules:

• Set up automatic template application based on meeting types
• Use calendar keywords to trigger specific summary formats
• Create workflows that match your team's processes

Best Practices

Before Meetings:

• Always inform participants that the meeting will be recorded (as per company policy)
• Check that your Chrome extension is updated and working
• Choose appropriate templates for different meeting types

During Meetings:

• Speak clearly and minimize background noise when possible
• Use participant names when speaking to improve speaker identification
• Let Bluedot handle the note-taking so you can focus on engagement

After Meetings:

• Review summaries for accuracy before sharing
• Edit speaker labels and add context where needed
• Share action items promptly with relevant team members

Privacy & Security

Data Protection:

• All recordings are encrypted and stored securely
• Bluedot is GDPR-compliant
• You control what gets recorded and shared

Company Policy:

• Only record meetings where you have permission to do so
• Don't record confidential or sensitive discussions without proper authorization

Getting Help & Support

Need Assistance? If you have questions about Bluedot or need technical help:

• IT Support in Slack: Acadia Helpdesk

Bluedot Resources:

• Check the Bluedot help section in your dashboard
• Review example templates and use cases
• Ask colleagues for tips on effective meeting recording

Technical Issues:

• Ensure you're using Chrome browser (required for the extension)
• Check that microphone permissions are enabled
• Restart your browser if the extension isn't working properly

Welcome to smarter meeting management! Bluedot will help you capture every important detail and turn your meetings into actionable insights. We're here to help you make the most of this powerful AI assistant.

Microsoft Account & Device Setup Guide

This guide will help you get started with your new Microsoft account, company device if you are using a PC laptop, and essential applications. We've made the process as straightforward as possible, and we're here to support you every step of the way.

Your Microsoft Account

You've been assigned a Microsoft account with the email address format: firstname.lastname@acadia.io

Getting Your Login Credentials:

• Your username and temporary password will be sent to your personal email address approximately 2 days before your start date
• Keep this information handy – you'll need it to log in to your company device

Company-Managed Device Setup

Your Windows device is company-managed, which means it's securely connected to Acadia.io's Microsoft 365 system and maintained by our IT team for your safety and productivity.

First-Time Login Process:

Step 1: Initial Login

• Use the username and temporary password sent to your personal email
• You'll be prompted to change your password during this first login

Step 2: Set Up Two-Factor Authentication (2FA) After changing your password, you'll need to enable 2FA for account security:

1. Go to https://mysignins.microsoft.com/security-info
2. Click "Add sign-in method"
3. Choose your preferred option:
   • "Authenticator app" (recommended) – use the Microsoft Authenticator app on your phone
   • "Phone" – receive codes via text message
4. Follow the on-screen instructions to complete the setup

Accessing Microsoft 365 Applications

Once your account is set up, you'll have access to all Microsoft 365 apps with your assigned license:

On Your Device:

• Outlook (email and calendar)
• Word, Excel, PowerPoint
• OneDrive (cloud storage)

Online Access: You can also access these apps from any browser by visiting https://office.com and logging in with your firstname.lastname@acadia.io account.

Additional Company Applications

Beyond Microsoft 365, you'll have access to other essential tools like Asana and Slack.

Using the Company Portal:

• The Company Portal app is pre-installed on your device
• Open it to view and install any company-approved applications
• This is your one-stop shop for accessing all the tools you need for your role

Quick Access:

• Asana: Project management and task tracking
• Slack: Team communication and collaboration
• Additional apps may be available based on your department and role

Getting Help & Support

We're here to help if you run into any issues or have questions:

Contact:

• IT Support Channel in Slack: Acadia Helpdesk

Don't hesitate to reach out – whether it's a technical question, password issue, or you need help finding an application. Our goal is to make your onboarding experience smooth and successful.

Apple Device Setup Guide

Follow these steps to set up your new MacBook and get started quickly.

1️⃣ Turn On Your MacBook

• Press the power button once to start.
• Select your language and region when prompted.

2️⃣ Connect to Wi-Fi

• From the Wi-Fi menu, choose your home network.
• Enter your Wi-Fi password.
  (Tip: A strong and stable connection is required for setup.)

3️⃣ Create Your Account

On the Create a computer account screen:

• Enter your full name (this will also set the “account name,” which becomes the short username).
• Choose a username (short name, usually auto-filled).
• Create a password and confirm it.
• Add a password hint (optional).

4️⃣ Device Enrollment

• Your MacBook is automatically enrolled in Kandji.
• Wait while Kandji configures your device — this includes security settings, policies, and installing core applications like:
  • Slack
  • Google Chrome
  • Asana

5️⃣ Install Additional Apps

• Open Kandji Self Service from your Dock or Applications folder.
• Browse and install any additional tools you need for your role.

6️⃣ Security Setup

• FileVault Encryption – Ensure your Mac prompts you to enable FileVault. This protects your data if your device is lost or stolen.
• Password & Auto-Lock –
  • Set a strong password.
  • Go to System Settings → Lock Screen and set “Turn display off” to 5 minutes or less.
• MFA – Make sure your company account is protected with multi-factor authentication.

7️⃣ You’re Ready!

• Once the setup is complete, restart your MacBook.
• Log in again and start working.

Need Help?
💬 Slack: Acadia Helpdesk

🎫 How to Submit a Ticket via Suptask in Slack

How to get started:

  Add the Suptask app (renamed to Acadia Helpdesk once added) from Slack’s App directory

  Click Create a new ticket in the app home

  Choose your issue type, fill in details, and submit

Track updates and reply to IT directly in Slack threads — no need to leave Slack!

We’ll also send an email with detailed instructions and a video tutorial on how to add the app: [Video Tutorial - How to Add Suptask to Slack]

Need help? Ping me or submit your first ticket anytime.

Looking forward to making your IT support faster and easier!

Alta Access – User Guide for Office Entry

Acadia uses the Avigilon Alta Open mobile app to provide secure and convenient access to the office.

📩 You Will Receive an Email Invitation

You will receive an email from Avigilon Alta with the subject “Unlock doors at Acadia”. This email contains everything you need to get started:

1. Install the App
   Download the Avigilon Alta Open app from:
   • App Store
   • Google Play
2. Set Up Your Mobile Credential
   Tap the “Set up on Phone” button in the email to activate your mobile access.
3. Start Unlocking Doors
   Once setup is complete, you can use your phone to unlock doors at the office.

📍 Getting to the Acadia Office

Office Address:
956 Brady Ave, Suite 400
Atlanta, GA 30318

Parking Instructions:

• Enter the parking deck and park on Level P6.

Entering the Office:

• After parking, head to the elevator.
• A team member will meet you there to let you into the office.

Need Help?
📞 Call: (404) 800-9539

📶 Office Wi-Fi Access Once inside the office, you can connect to the Wi-Fi using the following credentials:

• Network Name (SSID): Acadia
• Password: Ac@dia1!